Terms of service
HAUS OF MUNROE TERMS OF SERVICE
Last Updated: June 10, 2026
Welcome to Haus of Munroe. These Terms of Service (“Terms”) govern your use of our website, products, services, and all related content made available through our online store.
Throughout these Terms, the words “Haus of Munroe,” “we,” “our,” and “us” refer to Haus of Munroe. The words “you,” “your,” and “customer” refer to any individual accessing our website or purchasing our products or services.
By accessing our website or purchasing from Haus of Munroe, you agree to be bound by these Terms of Service. If you do not agree with these Terms, please do not access or use our website.
Our store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to offer products and services to customers.
SECTION 1 – ELIGIBILITY
By using this website, you represent that:
• You are at least 18 years of age or the age of majority in your jurisdiction.
• Any information you provide is accurate and complete.
• You will use this website only for lawful purposes.
You may not use our products, services, or website for any illegal or unauthorized purpose.
SECTION 2 – ONLINE STORE TERMS
You agree not to:
• Violate any local, state, federal, or international law.
• Interfere with the security or operation of the website.
• Transmit viruses, malware, or malicious code.
• Attempt to gain unauthorized access to our systems.
• Use our products or services for fraudulent purposes.
Violation of these Terms may result in immediate termination of access to our website and services.
SECTION 3 – PRODUCTS AND SERVICES
Haus of Munroe specializes in premium wigs, hair extensions, closures, frontals, and related beauty products.
All products are subject to availability.
We reserve the right to:
• Limit quantities purchased.
• Refuse service to anyone.
• Discontinue products at any time.
• Change pricing without notice.
We make every effort to accurately display product descriptions, colors, textures, and specifications. However, actual colors may vary based on monitor and device settings.
We do not guarantee that product descriptions, photographs, pricing, or other content are completely error-free.
SECTION 4 – ORDER ACCEPTANCE
Submission of an order does not guarantee acceptance.
Haus of Munroe reserves the right to:
• Refuse any order.
• Limit quantities purchased.
• Cancel orders suspected of fraud.
• Cancel orders containing pricing or inventory errors.
If an order is canceled after payment has been received, a refund will be issued to the original payment method.
SECTION 5 – BILLING AND ACCOUNT INFORMATION
You agree to provide accurate and complete billing, shipping, and account information.
You are responsible for maintaining current information associated with your purchases.
Failure to provide accurate information may result in delays, cancellations, or refusal of service.
SECTION 6 – SHIPPING
Shipping and processing times are estimates only.
Current processing time is generally 2–3 business days.
Current shipping time is generally 2–3 business days after processing.
Haus of Munroe is not responsible for delays caused by:
• Carriers
• Weather
• Customs
• Holidays
• Incorrect addresses provided by customers
Once an order has been transferred to the shipping carrier, responsibility for delivery transfers to the carrier.
SECTION 7 – RETURNS, REFUNDS, AND EXCHANGES
Returns, refunds, and exchanges are governed by our Return Policy.
For hygiene and quality-control reasons:
• All wigs are final sale.
• All custom wig units are final sale.
• All custom-colored hair is final sale.
• Products with broken security seals are not eligible for return or exchange.
Eligible unopened bundles, closures, and frontals may qualify for returns or exchanges according to our published Return Policy.
SECTION 8 – PROMOTIONS AND DISCOUNTS
Promotional offers, discount codes, giveaways, and sales may be modified or discontinued at any time.
Unless otherwise stated:
• Promotions cannot be combined.
• Discounts have no cash value.
• Promotions may be limited to specific products.
Haus of Munroe reserves the right to cancel promotions due to errors or misuse.
SECTION 9 – INTELLECTUAL PROPERTY
All content on this website is the exclusive property of Haus of Munroe and is protected by copyright, trademark, and intellectual property laws.
This includes:
• Logos
• Branding
• Product descriptions
• Images
• Graphics
• Videos
• Website design
You may not reproduce, distribute, modify, or commercially exploit any content without written permission.
SECTION 10 – USER SUBMISSIONS
If you submit reviews, testimonials, photographs, videos, comments, or other content to Haus of Munroe, you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, publish, and display that content for marketing and business purposes.
You represent that any content you submit:
• Is accurate.
• Does not violate any laws.
• Does not infringe on another party’s rights.
SECTION 11 – THIRD-PARTY SERVICES
Our website may contain links to third-party websites or services.
Haus of Munroe is not responsible for:
• Third-party content
• Third-party policies
• Third-party products or services
Your use of third-party services is at your own risk.
SECTION 12 – PRIVACY
Your use of this website is also governed by our Privacy Policy.
By using our website, you consent to the collection and use of information as described in our Privacy Policy.
SECTION 13 – DISCLAIMER OF WARRANTIES
All products, services, and website content are provided on an “AS IS” and “AS AVAILABLE” basis.
Haus of Munroe makes no warranties, express or implied, including but not limited to warranties of:
• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Availability or uninterrupted operation
We do not guarantee that the website will be error-free, secure, or uninterrupted.
SECTION 14 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Haus of Munroe shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
• Use of our website
• Purchase of products
• Delayed shipments
• Product misuse
• Website interruptions
• Loss of profits or business opportunities
Our total liability shall never exceed the amount paid by you for the product giving rise to the claim.
SECTION 15 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Haus of Munroe, its owners, affiliates, employees, contractors, and representatives from any claims, liabilities, damages, losses, and expenses arising out of:
• Your violation of these Terms
• Your misuse of the website
• Your violation of any law or third-party rights
SECTION 16 – TERMINATION
We reserve the right to suspend or terminate access to our website or services at any time without notice if we believe you have violated these Terms.
Termination does not affect obligations that arose before termination.
SECTION 17 – GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of the State of Georgia, United States, without regard to conflict-of-law principles.
SECTION 18 – ARBITRATION AGREEMENT
Any dispute, claim, or controversy arising from these Terms, our products, services, or website shall be resolved through binding individual arbitration administered by the American Arbitration Association (AAA).
Arbitration shall:
• Be conducted by one arbitrator.
• Take place in Georgia unless conducted remotely by agreement.
• Be governed by the Federal Arbitration Act.
Each party shall bear its own legal fees unless otherwise required by law.
SECTION 19 – CLASS ACTION WAIVER
You agree that all disputes shall be brought solely on an individual basis.
You waive any right to participate in:
• Class actions
• Collective actions
• Representative proceedings
• Consolidated proceedings
No arbitrator may hear class or representative claims.
SECTION 20 – CHANGES TO THESE TERMS
Haus of Munroe reserves the right to modify these Terms at any time.
Changes become effective immediately upon posting.
Continued use of the website constitutes acceptance of any revised Terms.
SECTION 21 – CONTACT INFORMATION
Questions regarding these Terms of Service may be directed to:
Haus of Munroe
Email: hausofmunroe@gmail.com
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
By accessing our website or purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms of Service.